1. How do I place an order?

You can place an order by visiting our website and browsing through our catalog. Once you've selected the items you want to purchase, simply add them to your cart and proceed to checkout. Follow the prompts to provide your delivery information and payment details to complete the order.

2. What are your delivery options and costs?

We offer both standard and grab within Bangkok delivery options. Standard delivery typically takes 3-5 business days, while grab delivery ensures your order arrives within 24 hours. Delivery costs vary depending on your location and the size of your order. You can view the delivery charges during the checkout process.

3. Is there a minimum order requirement for delivery?

Yes, we have a minimum order requirement for delivery. The minimum order amount may vary depending on your location. You can check the minimum order requirement for your area during the checkout process.

4. What payment methods do you accept?

We accept all major credit and debit cards, as well as Bank Transfer.

5. Can I modify or cancel my order after it has been placed?

Unfortunately, once an order has been placed, it cannot be modified or canceled. However, if you have any urgent concerns regarding your order, please contact our customer support team, and we will do our best to assist you.

6. What should I do if an item is missing or damaged upon delivery?

If you receive an incomplete order or if any items are damaged during delivery, please contact our customer support team immediately. We will arrange for a replacement or refund for the affected items as soon as possible.

7. Do you offer refunds or exchanges?

We strive to ensure customer satisfaction with every order. If you are not completely satisfied with your purchase, please contact our customer support team within 48 hours of receiving your order, and we will arrange for a refund or exchange, subject to our refund policy.

8. Can I track my order?

Yes, you can track your order using the tracking information provided in the shipping confirmation email. Alternatively, you can log in to your account on our website and track your order from there.

9. Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on various products. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers.

10. How do I contact customer support?

You can contact our customer support team via email at orders@dynastyfood.co.th or by phone at 081-536-5550 or 099-7356710. Our customer support representatives are available 9:00-17:00 to assist you with any questions or concerns you may have.